Resolve Temperature Excursion Disputes Faster
When a cold chain shipment goes wrong, everyone has different data. ChillResolve gives shippers, carriers, and receivers one shared platform to upload evidence, compare sensor logs, and reach resolution — without endless emails and finger-pointing.
$15B+
Annual Cold Chain Losses
45 days
Avg. Dispute Resolution
3+
Parties Per Dispute
73%
Disputes Involve Data Gaps
Everything you need to resolve disputes
Purpose-built for pharma, biotech, and cold chain logistics teams who need a single source of truth when temperature excursions happen.
Sensor Data Comparison
Upload temperature logs from any party — shipper, carrier, or receiver. Side-by-side comparison instantly highlights discrepancies and excursion windows.
Tamper-Proof Evidence
Every document, sensor log, and certificate uploaded is timestamped and immutable. Build an audit trail that holds up to regulatory scrutiny.
Structured Case Management
Track disputes from initial report through investigation to resolution. Attach evidence, tag parties, and maintain a complete timeline of events.
Multi-Party Collaboration
Invite shippers, carriers, receivers, and insurers to a shared workspace. Everyone sees the same data — no more conflicting spreadsheets.
Faster Resolution
Replace weeks of email ping-pong with structured workflows. Severity-based prioritization ensures critical disputes get immediate attention.
Analytics & Reporting
Identify patterns across disputes — recurring carriers, problematic routes, seasonal trends. Turn dispute data into prevention strategy.
From excursion to resolution in three steps
No more chasing PDFs and CSV files across email chains.
Log the excursion
Create a dispute case with shipment details, product type, and route information. Set severity level and flag the excursion date.
Gather the evidence
Each party uploads their sensor data, certificates, and documentation. The platform identifies excursion windows and data discrepancies automatically.
Resolve with confidence
Compare all evidence side-by-side, document findings, and record the resolution. The complete audit trail is available for regulatory review or insurance claims.
Frequently asked questions
ChillResolve is built for anyone involved in cold chain logistics disputes — pharmaceutical manufacturers, 3PL providers, carriers, warehousing operators, and insurance companies. If you've ever spent weeks resolving a temperature excursion dispute via email, this is for you.
You can upload sensor logs in any common format (CSV, PDF, Excel). You can also manually enter temperature readings and attach photographs, certificates of analysis, and any supporting documents.
Each party uploads their own sensor data independently. ChillResolve displays all data streams side-by-side with timestamps, making discrepancies immediately visible. All uploads are timestamped and immutable — creating a transparent record all parties can trust.
Yes. Every dispute case maintains a complete, timestamped audit trail including all evidence, status changes, and communications. This documentation is designed to meet GDP (Good Distribution Practice) requirements.
Absolutely. All data is encrypted in transit and at rest. We use enterprise-grade infrastructure on Cloudflare's global network, and we never share your data with third parties.
We're currently in early access. Join the waitlist to be among the first to try ChillResolve and lock in founder pricing when we launch.
Stop losing money to unresolved disputes
Join the waitlist and be the first to bring clarity to your cold chain dispute process.